Auxiliary Services Announces Vending Services Transition

Auxiliary Services has announced a new service approach for campus vending services.

In the initial phase of the transition, which began May 12, Servomation, a Central New York-based vending services company, assumed operation of all existing campus vending equipment. Snacks and beverages will continue to be offered, and as the vendor utilizes real-time sales data, product offerings will evolve and change to meet campus needs. Product restocking began May 15.

Customers will find a service sticker on each machine with Servomation contact information. All vending machine fulfillment will be provided by Servomation, and concerns about product, machine malfunctions or payment should be directed to Servomation at 315.875.5265 or service@servomation.com.

The next phase of the transition will take place over the summer with an anticipated completion date of July 15. New vending equipment will be installed and existing equipment will be removed by the vendor for upcycling. The new machines will feature products that reflect current snacking and hydration trends, offering nourishing and healthy options, and providing partial and full meal options in locations without convenient access to other campus dining options.

Servomation will also help the University meet its sustainability goals, including the use of technology for ordering, picking, packaging, restocking and delivery processes to increase overall service efficiencies. They will also use delivery mapping and energy-efficient small vans for direct-to-machine deliveries, resulting in a drastic reduction of the amount of large truck traffic on campus, overall carbon emissions and a transition to e-vehicles where feasible.

All campus vending machines will continue to accept all major credit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, Google Pay and ’CUSE Cash.

Office Coffee Service Transition

In addition, Servomation will soon begin the transition of the Office Coffee Service (OCS) program. The initial phase of the OCS transition will consist of Servomation service representatives and Syracuse University Campus Dining personnel visiting offices, departments and other campus locations to conduct in-person office surveys.

Questions will include information about beverages (K-cups, tea bags, etc.), physical equipment (Keurig machines, coffee machines, water coolers, filtration systems, etc.), paper goods and condiments. Current program participants should have received an email notification about the upcoming surveys, which will begin the week of May 19.

Subsequent phases will consist of communications about the new program offerings, online web-based ordering and payment, customer service specifics and any necessary equipment changes. Servomation is also committed to providing solutions that reflect the University’s commitment to reducing single-use plastics and sustainable, cost-effective choices.

Those with questions about either transition can reach Auxiliary Services at auxiliaryservices@syr.edu. Questions about current Office Coffee Service can be sent to officecoffeeservices@syr.edu.