Summer Snapshots 2025
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Campus & Community
Campus Catering Introduces New Ordering System
Monday, January 6, 2025,
By Jennifer DeMarchi
Campus Catering has launched a new online ordering system, CaterTrax.
Effective immediately, Campus Catering has launched a new online ordering system, CaterTrax, to improve the ordering experience for all Campus Catering and JMA Wireless Dome suites customers looking to place a catering order.
Among the changes:
- all activity and changes relating to a catering order are now tracked within the order, replacing the old email ticketing-based system;
- customers will be able to view all current and past order details and invoices directly in their account, making duplication of past orders a simple process;
- the system offers a streamlined ordering process, limiting miscommunication between customers and the Catering team and limiting order and delivery errors; and
- customers will have the ability to save payment options (chartstrings/credit cards) within their accounts.
To facilitate this transition, the Auxiliary Services training team is offering four different one-hour training sessions throughout January. All users are invited to attend the training session that is most convenient for their schedule. To attend, click the link for the session you prefer and follow the registration prompts.
- Thursday, Jan. 9, from 2-3 p.m.;
- Friday, Jan. 10, from 10-11 a.m.;
- Monday, Jan. 13, from 1-2 p.m.; and
- Wednesday, Jan. 15, from 9-10 a.m.
Anyone with questions about the training sessions should contact Tori Budnik, auxiliary services training specialist, at vabudnik@syr.edu. Those with questions about the CaterTrax program should reach out to Campus Catering at catering@syr.edu or 315.443.3605.