Wegmans’ Self-Checkout App Discontinued After Experiencing Losses

Ray Wimer, professor of retail practice in the Whitman School, was interviewed by The New York Times for the article “Wegmans Discontinues Self-Checkout App, Citing Losses.” The article explains why Wegmans is discontinuing SCAN, a self-checkout app that was created by the chain during the peak of the pandemic to provide customers with a contactless payment option. Wimer states, “Retailers in particular are very sensitive to loss prevention issues because the margins in their business are tighter, especially the grocery store retailers.”