Assertive Communication Helps Resolve Conflict

Afton Kapuscinski, assistant teaching professor in the College of Arts and Sciences and director of the Psychological Services Center, was interviewed for the Good Housekeeping article “How to Stop Being Angry – Expert Tips for Controlling Anger.”

Kapuscinski talks about controlling one’s anger, saying, “Assertive responses involve direct communication about feelings and desired outcomes that is appropriate for the context. You do it in a manner that involves self-control, with respect for others involved in the conflict. Assertive communication has the best chance of preserving relationships and achieving desired aims.”