ITS Offers Support for Faculty and Staff Online and On Campus

Information Technology Services (ITS) offers a robust suite of resources for faculty and staff. As the Syracuse University community prepares for the fall semester, ITS is working with partners across campus to ensure a smooth transition.

Faculty Communications, Consultation and Coaching

Each Tuesday and Thursday, ITS sends “Teaching Tips” emails to faculty with the latest information on online teaching and learning resources. These messages promote best practices and solutions to frequently encountered challenges. To provide holistic faculty support, ITS has partnered with the Center for Teaching and Learning Excellence and the Center for Online and Digital Learning to offer faculty consultation and coaching. Whether faculty have technical or pedagogical questions, they can reach the ITS faculty support team at help@syr.edu. The appropriate support personnel will respond based on the specific question(s). ITS also hosts weekly Zoom discussions with faculty support personnel and faculty members each Tuesday at noon ET.

Course Transition Services

In addition to resources provided by the ITS faculty support team, Syracuse University has partnered with Blackboard Academic Services to provide fall course transition services to faculty throughout the summer. Faculty are encouraged to fill out the Fall Course Development Form to request support or to submit questions about specific aspects of online instruction and preparation. For reference, here are some frequently asked questions and relevant links. And office hours are every Tuesday at 6 p.m. ET and every Thursday at 10 a.m. ET.

Working and Teaching Remotely

The Working and Teaching Remotely page on Answers covers a range of topics for faculty and staff who will continue to work remotely. Topics include remote access, web conferencing tools and file management solutions.

Help Options

In addition to the expertise of school, college and unit IT personnel, ITS provides a variety of tech support options:

• Online, self-serve support information is available on Answers.
• Faculty and staff can resolve NetID account issues, including password management and multi-factor authentication, at syr.edu.

The ITS Service Center is available by phone (315.443.2677), by email (help@syr.edu) or through in-person support. Information on ITS Service Center hours is available at its.syr.edu/its_service_center.