Skip to main content
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
Campus & Community
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • University Statements
  • Syracuse University Impact
  • |
  • The Peel
  • Athletics
Sections
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • University Statements
  • Syracuse University Impact
  • |
  • The Peel
  • Athletics
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
Campus & Community

ITS Offers Support for Faculty and Staff Online and On Campus

Monday, June 15, 2020, By Eric Ferguson
Share
Information Technology Services

Information Technology Services (ITS) offers a robust suite of resources for faculty and staff. As the Syracuse University community prepares for the fall semester, ITS is working with partners across campus to ensure a smooth transition.

Faculty Communications, Consultation and Coaching

Each Tuesday and Thursday, ITS sends “Teaching Tips” emails to faculty with the latest information on online teaching and learning resources. These messages promote best practices and solutions to frequently encountered challenges. To provide holistic faculty support, ITS has partnered with the Center for Teaching and Learning Excellence and the Center for Online and Digital Learning to offer faculty consultation and coaching. Whether faculty have technical or pedagogical questions, they can reach the ITS faculty support team at help@syr.edu. The appropriate support personnel will respond based on the specific question(s). ITS also hosts weekly Zoom discussions with faculty support personnel and faculty members each Tuesday at noon ET.

Course Transition Services

In addition to resources provided by the ITS faculty support team, Syracuse University has partnered with Blackboard Academic Services to provide fall course transition services to faculty throughout the summer. Faculty are encouraged to fill out the Fall Course Development Form to request support or to submit questions about specific aspects of online instruction and preparation. For reference, here are some frequently asked questions and relevant links. And office hours are every Tuesday at 6 p.m. ET and every Thursday at 10 a.m. ET.

Working and Teaching Remotely

The Working and Teaching Remotely page on Answers covers a range of topics for faculty and staff who will continue to work remotely. Topics include remote access, web conferencing tools and file management solutions.

Help Options

In addition to the expertise of school, college and unit IT personnel, ITS provides a variety of tech support options:

  • Online, self-serve support information is available on Answers.
  • Faculty and staff can resolve NetID account issues, including password management and multi-factor authentication, at syr.edu.

The ITS Service Center is available by phone (315.443.2677), by email (help@syr.edu) or through in-person support. Information on ITS Service Center hours is available at its.syr.edu/its_service_center.

  • Author

Eric Ferguson

  • Recent
  • Student’s Mobile Upcycled Clothing Business Turns Trash Into Treasures
    Friday, August 22, 2025, By Diane Stirling
  • Q&A for “Will Work for Food,” a new book exploring labor and the food chain
    Friday, August 22, 2025, By Ellen Mbuqe
  • Chaz Barracks Fuses Art, Scholarship and Community in Summer Residency
    Thursday, August 21, 2025, By News Staff
  • Welcome Week 2025: What You Need to Know
    Tuesday, August 19, 2025, By Kathleen Haley
  • How Otto the Orange Spent Their Summer Vacation (Video)
    Tuesday, August 19, 2025, By News Staff

More In Campus & Community

Heartfelt Gift Recognizes Accomplished Alumna and 3 Generations of Orange

William Pelton and Mary Jane Massie have created the Barringer Pelton Public Service Graduate Scholarship to honor their niece, Jody Barringer ’95, L’98, G’08 (M.P.A.), and support future public servants. After working for a few years as an attorney focused…

Families Offer Words of Wisdom During Welcome Week Move In (Video)

Nearly 4,300 new undergraduate students arrived on campus this week, many of them with families and cars filled to the brim. As families help their children settle into their home away from home, they’re also sharing advice for the year…

Chaz Barracks Fuses Art, Scholarship and Community in Summer Residency

With a GoPro strapped to his helmet and a microphone clipped to his bike, Chaz Antoine Barracks spent the summer pedaling through Homer, New York, transforming everyday encounters into both scholarship and art. The filmmaker, media scholar and postdoctoral fellow…

The New York State Fair: Everything You Need to Know

Late August in Central New York not only means the return of students to the Syracuse University campus, but also the return of the New York State Fair. The fair is a 13-day festival of entertainment, agricultural exhibitions, cultural performances…

Department of Public Safety Celebrates Graduation of 9th Peace Officer Academy

On Aug. 14, the Department of Public Safety (DPS) welcomed families, friends and colleagues of the 9th Peace Officer Academy recruits to a graduation event. The ceremony, held at Drumlins Country Club, was the perfect culmination of their accomplishments over…

Subscribe to SU Today

If you need help with your subscription, contact sunews@syr.edu.

Connect With Us

  • X
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
Social Media Directory

For the Media

Find an Expert Follow @SyracuseUNews
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
  • @SyracuseU
  • @SyracuseUNews
  • Social Media Directory
  • Accessibility
  • Privacy
  • Campus Status
  • Syracuse.edu
© 2025 Syracuse University News. All Rights Reserved.