Skip to main content
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
Campus & Community
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • University Statements
  • Syracuse University Impact
  • |
  • The Peel
  • Athletics
Sections
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • University Statements
  • Syracuse University Impact
  • |
  • The Peel
  • Athletics
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
Campus & Community

UP Online Seminar Focuses on Retention of Online Students

Thursday, November 29, 2018, By Eileen Jevis
Share
University College

University College (UC) hosted the fifth annual meeting of the University Partners for Online Education Strategies (UP Online) on Nov. 9, 2018. The annual meeting brings together regional colleagues working in online education to share ideas, address common problems, build networks and support professional development. Educators and administrators from 11 four-year higher education institutions gathered for the program that featured Jasmeial “Jazz” Jackson, associate dean of First Year Experience and Retention Programs at Southern New Hampshire University.

Jasmeial “Jazz” Jackson is associate dean of First Year Experience and Retention Programs at Southern New Hampshire University.

Jackson talked about the challenges in retaining students. “This is a challenge for all institutions serving an online population that are balancing competing priorities,” he said. Barriers that contribute to poor retention include student motivation, mindset, work-life balance, and finances.

Jackson said in order to retain online students institutions must remain involved and supportive. Studies show that such strategies as student integration and engagement, learner-centered approaches, learning communities and accessibility to online student services will promote student success.

Retention efforts at University College span several departments. UC has always been a “high-touch” institution that supports its diverse population. The student services office has certified life coaches that take a holistic approach to advising. This form of advising takes into account the students’ academic and life goals, and situational issues such as financial aid, childcare and tutoring needs.

Student success coordinators in the Office of Student Success ensure student persistence through proactive engagement. The coordinators do not wait for a student to reach the point of failure; they address issues and barriers before they lead to a student withdrawing from classes. “We provide an exceptional and approachable atmosphere where students can feel connected to their support network and know that someone can get their questions answered,” says Liz Green, director of the Student Success Office. “As our online programs continue to grow, we anticipate we will expand our initiatives to empower students to embrace their academic and personal goals.”

For more information about academic support services at University College, contact 315.443.3261 or email parttime.syr.edu.

 

 

  • Author

Eileen Jevis

  • Recent
  • Syracuse Stage Announces Cast and Production Team of Musical ‘The Hello Girls’
    Friday, August 8, 2025, By Joanna Penalva
  • Expert Available for New Tariffs on India
    Friday, August 8, 2025, By Ellen Mbuqe
  • Syracuse Views Summer 2025
    Friday, August 8, 2025, By News Staff
  • Sport Management Professor Calls Historic First in MLB ‘Overdue’
    Thursday, August 7, 2025, By Keith Kobland
  • Scott Tainsky’s Research Focus Aligns Perfectly With New Falk College of Sport
    Thursday, August 7, 2025, By Matt Michael

More In Campus & Community

Scott Tainsky’s Research Focus Aligns Perfectly With New Falk College of Sport

The earliest memories Scott Tainsky has involve playing sports and watching the golden age of Big East Conference basketball with stars like Patrick Ewing, Chris Mullin and Syracuse University star Pearl Washington. Now, as a father of two children who play…

Maxwell School Honors Alumnus Elliot Stamler ’60 With Cramer Horizon Award

The latest recipient of the Maxwell School’s Cramer Horizon Award has embodied the ideals of its namesakes, Gerald ’52, H’10 and Daphna Cramer, through his professional endeavors, philanthropy and commitment to engaged citizenship. Throughout his remarkable career, honoree Elliot J….

Whitman School Honored for Mental Health Excellence

The Whitman School received the 2025 Excellence in Mental Health and Well-Being Award from Insight into Academia magazine, a measure of an institution’s individual programs and initiatives that significantly advance the core values of inclusive excellence and belonging through programs,…

Construction Continues at Stadium Place, Center Crosswalk to Close Aug. 8

Campus Planning, Design and Construction, CenTrio Energy, and local contractors are continuing their work on the campus steam distribution system in the West Campus area. To continue necessary sidewalk replacements along the east boundary of the Raynor Avenue lot, the…

Whitman School Celebrates Record Fundraising Year, Builds Momentum for Transformation

As institutions of higher education adapt to rapid changes and evolving student needs across the country, alumni, parents and donors of the Martin J. Whitman School of Management have responded with record-setting philanthropic support and engagement. Their historic commitment continues…

Subscribe to SU Today

If you need help with your subscription, contact sunews@syr.edu.

Connect With Us

  • X
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
Social Media Directory

For the Media

Find an Expert Follow @SyracuseUNews
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
  • @SyracuseU
  • @SyracuseUNews
  • Social Media Directory
  • Accessibility
  • Privacy
  • Campus Status
  • Syracuse.edu
© 2025 Syracuse University News. All Rights Reserved.