CallXpress®, SU’s new voice mail system, was activated on April 4. If you have already initialized your new voice mailbox your voice mail messages will now be delivered and managed via CallXpress. You can access the system by calling the same phone number that you now use for voice mail: 3-2527 or 443-2527.
CallXpress includes a new feature called Simple Unified Messaging (Simple UM), which allows you to receive an email notification and a WAV file of each voice mail message. It’s recommended that you check the old Octel voice mail system for any messages that may have been delivered between the last time you checked and the 4/4/12 activation of CallXpress. Messages saved in the old system cannot be moved or copied to CallXpress. Call 443-2578 to reach the old system (instead of 443-2527).
Complete information, including detailed instructions, how to request Simple UM, FAQs and a Quick Reference Guide can be found at http://telecom.syr.edu.
If you have not initialized your new CallXpress voice mailbox you will be required to do so the first time you dial into the voice mail system on 3-2527. You will need your personal introductory security code which was delivered to you in voice mail message on March 14. This message did not activate the “message waiting” indicator on your phone, so be sure to check your voice mail in the old system (call 3-2578).
If you need to receive your personal introductory security code again, please send an email request with your name, campus phone number, and SU email address to voicemail@syr.edu. Please put “New Security Code” in the subject line.
Messages saved in the old system will be available only until the end of the academic year. Special arrangements to make copies of selected messages can be made by sending an email request (before 5/11/12) to voicemail@syr.edu. Please include your name, campus telephone number and SU email address in the request to set up an appointment. At the appointment an employee of the Telecommunications department will assist you with retrieving and saving messages that you will be able to email as desired.
Questions? Need more information?
• Visit http://telecom.syr.edu for detailed information, instructions and reference materials.
• Contact Telecommunications at voicemail@syr.edu or 443-4730.
Website: http://telecom.syr.edu
Contact : Telecommunications
voicemail@syr.edu
443-4730
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