The security certificates for the AirOrangeX wireless network expire soon, and will be turned off on Oct. 31. New certificates have been available since August, and any client device which has run AirOrangeHelp since then should have had the new certificates installed. SU students, faculty and staff should ensure that new security certificates have been installed on their mobile devices, which will not get daily certificate expiration
reminders.
Security certificates provide a “handshake” that is used to initiate a device’s connection to the network and establishes the level of security for the connection. To complete the handshake, the device must have a current security certificate installed. As of late September, the devices of about 85 percent of all students and about 65 percent of all employees had installed the new certificates, but only installations on computers can be detected. Installations cannot be detected on handheld devices (tablets and smartphones, including Apple/iOS, Android and Blackberry), which means that the daily
certificate expiration warnings to install new certificates will not be sent to them, as they are to computers. Users will need to install new certificates on their devices in order to connect to the AirOrangeX wireless network after 10/31/11.
To install the new certificates, SU students, faculty and staff should connect their device to the AirOrangeHelp wireless network, point their browser to http://airorangehelp.syr.edu, and follow the directions.
Apple iOS devices, including iPhones, iPods (including touch) and iPads may experience problems, since Apple iOS uses two different profile techniques that are not compatible. It is best to remove all AirOrangeX profiles in Settings>General>Profiles, and then reset
network settings under Settings>General>Reset. Once the network settings are reset, connect to the AirOrangeHelp network, open http://airorangehelp.syr.edu on the browser, and follow the directions to run the AirOrangeHelp configuration tool. If that fails, see instructions on AirOrangeHelp.
If you need assistance, contact the ITS Service Center at 315-443-2677 or help@syr.edu. Faculty and staff can also contact their local IT support team (See listing at at http://its.syr.edu/supportsvc/dsp/dsplist.pdf).
Dear Students, Faculty and Staff: I had hoped my first communication with the campus community would be to share positive news. Sadly though, I am writing with the most difficult news to share—the passing of one of our students. We…
Over 100 students will present on a variety of topics—from research on shape memory polymer foams for hemorrhage control to water quality of an Adirondack lake and modern utility fashion design—during the Syracuse Office of Undergraduate Research and Creative Engagement…
John Wildhack, director of Athletics at Syracuse University, today announced Vonn Read, currently associate head coach, will serve as acting head coach for the 2021-22 basketball season. “I am grateful to Vonn for stepping up to lead,” says Wildhack. “With…
Dear Students, Faculty, Staff and Families: Late yesterday afternoon, the U.S. Centers for Disease Control and Prevention (CDC) identified Onondaga County as a region of substantial transmission due to an increase in confirmed COVID-19 cases. In response, a short time…
The University has accepted Coach Quentin Hillsman’s resignation. Coach Hillsman and I agreed that parting ways is in the best interest of the University, the program and our student-athletes. We wish him and his family all the best. Interim leadership…
If you need help with your subscription, contact sunews@syr.edu.
