Skip to main content
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
Campus & Community
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • University Statements
  • Syracuse University Impact
  • |
  • The Peel
  • Athletics
Sections
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • University Statements
  • Syracuse University Impact
  • |
  • The Peel
  • Athletics
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
Campus & Community

Make sure your mobile devices stay connected to AirOrangeX

Wednesday, October 26, 2011, By News Staff
Share

The security certificates for the AirOrangeX wireless network expire soon, and will be turned off on Oct. 31. New certificates have been available since August, and any client device which has run AirOrangeHelp since then should have had the new certificates installed. SU students, faculty and staff should ensure that new security certificates have been installed on their mobile devices, which will not get daily certificate expiration
reminders.

Security certificates provide a “handshake” that is used to initiate a device’s connection to the network and establishes the level of security for the connection. To complete the handshake, the device must have a current security certificate installed. As of late September, the devices of about 85 percent of all students and about 65 percent of all employees had installed the new certificates, but only installations on computers can be detected. Installations cannot be detected on handheld devices (tablets and smartphones, including Apple/iOS, Android and Blackberry), which means that the daily
certificate expiration warnings to install new certificates will not be sent to them, as they are to computers. Users will need to install new certificates on their devices in order to connect to the AirOrangeX wireless network after 10/31/11.

To install the new certificates, SU students, faculty and staff should connect their device to the AirOrangeHelp wireless network, point their browser to http://airorangehelp.syr.edu, and follow the directions.

Apple iOS devices, including iPhones, iPods (including touch) and iPads may experience problems, since Apple iOS uses two different profile techniques that are not compatible. It is best to remove all AirOrangeX profiles in Settings>General>Profiles, and then reset
network settings under Settings>General>Reset. Once the network settings are reset, connect to the AirOrangeHelp network, open http://airorangehelp.syr.edu on the browser, and follow the directions to run the AirOrangeHelp configuration tool. If that fails, see instructions on AirOrangeHelp.

If you need assistance, contact the ITS Service Center at 315-443-2677 or help@syr.edu. Faculty and staff can also contact their local IT support team (See listing at at http://its.syr.edu/supportsvc/dsp/dsplist.pdf).

  • Author

News Staff

  • Recent
  • DPS Earns Accreditation From International Association of Campus Law Enforcement Administrators
    Friday, June 6, 2025, By Kiana Racha
  • Rock Record Illuminates Oxygen History
    Thursday, June 5, 2025, By Dan Bernardi
  • What Can Ancient Climate Tell Us About Modern Droughts?
    Thursday, June 5, 2025, By News Staff
  • Blackstone LaunchPad Founders Circle Welcomes New Members
    Thursday, June 5, 2025, By Cristina Hatem
  • Syracuse Stage Concludes 2024-25 Season With ‘The National Pastime’
    Wednesday, June 4, 2025, By Joanna Penalva

More In Campus & Community

DPS Earns Accreditation From International Association of Campus Law Enforcement Administrators

The Department of Public Safety (DPS) is thrilled to announce that it has achieved accreditation from the International Association of Campus Law Enforcement Administrators (IACLEA), the leading authority for campus public safety. Fewer than 100 agencies have earned this distinctive…

Blackstone LaunchPad Founders Circle Welcomes New Members

Syracuse University Libraries’ Blackstone LaunchPad welcomed 34 graduates of the Class of 2025 as new members of the Founders Circle. They were selected in recognition of launching or leading ventures at the University while students, as well as contributing to…

Neal Powless Inducted Into American Indian Athletic Hall of Fame

You could say that lacrosse is in Neal Powless’s blood. Powless G’08, the University ombuds, is a member of the Onondaga Nation Eel Clan. He is the son, grandson and brother of legendary lacrosse players. Powless picked up a lacrosse…

The Milton Legacy: Romance, Success and Giving Back

Growing up, Stacey Milton Leal ’75 and Chris Milton heard countless stories about how Syracuse University brought their parents together in what would turn out to be a fairy tale romance with a happy forever ending. So it was no…

Syracuse University Libraries’ Information Literacy Scholars Produce Information Literacy Collab Journal

Earlier this month, Syracuse University Libraries’ Information Literacy Scholars published their first open access information literacy journal, Information Literacy Collab (ILC). It is available on SURFACE, the University’s open access institutional repository. ILC is a diamond open-access publication by and…

Subscribe to SU Today

If you need help with your subscription, contact sunews@syr.edu.

Connect With Us

  • X
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
Social Media Directory

For the Media

Find an Expert Follow @SyracuseUNews
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
  • @SyracuseU
  • @SyracuseUNews
  • Social Media Directory
  • Accessibility
  • Privacy
  • Campus Status
  • Syracuse.edu
© 2025 Syracuse University News. All Rights Reserved.