Skip to main content
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
Campus & Community
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • University Statements
  • Syracuse University Impact
  • |
  • The Peel
  • Athletics
Sections
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • University Statements
  • Syracuse University Impact
  • |
  • The Peel
  • Athletics
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
Campus & Community

Make sure your mobile devices stay connected to AirOrangeX

Wednesday, October 26, 2011, By News Staff
Share

The security certificates for the AirOrangeX wireless network expire soon, and will be turned off on Oct. 31. New certificates have been available since August, and any client device which has run AirOrangeHelp since then should have had the new certificates installed. SU students, faculty and staff should ensure that new security certificates have been installed on their mobile devices, which will not get daily certificate expiration
reminders.

Security certificates provide a “handshake” that is used to initiate a device’s connection to the network and establishes the level of security for the connection. To complete the handshake, the device must have a current security certificate installed. As of late September, the devices of about 85 percent of all students and about 65 percent of all employees had installed the new certificates, but only installations on computers can be detected. Installations cannot be detected on handheld devices (tablets and smartphones, including Apple/iOS, Android and Blackberry), which means that the daily
certificate expiration warnings to install new certificates will not be sent to them, as they are to computers. Users will need to install new certificates on their devices in order to connect to the AirOrangeX wireless network after 10/31/11.

To install the new certificates, SU students, faculty and staff should connect their device to the AirOrangeHelp wireless network, point their browser to http://airorangehelp.syr.edu, and follow the directions.

Apple iOS devices, including iPhones, iPods (including touch) and iPads may experience problems, since Apple iOS uses two different profile techniques that are not compatible. It is best to remove all AirOrangeX profiles in Settings>General>Profiles, and then reset
network settings under Settings>General>Reset. Once the network settings are reset, connect to the AirOrangeHelp network, open http://airorangehelp.syr.edu on the browser, and follow the directions to run the AirOrangeHelp configuration tool. If that fails, see instructions on AirOrangeHelp.

If you need assistance, contact the ITS Service Center at 315-443-2677 or help@syr.edu. Faculty and staff can also contact their local IT support team (See listing at at http://its.syr.edu/supportsvc/dsp/dsplist.pdf).

  • Author

News Staff

  • Recent
  • Boom! Where to Watch Fireworks in CNY This Fourth of July
    Monday, June 30, 2025, By News Staff
  • Calling All Alumni Entrepreneurs: Apply for ’CUSE50 Awards
    Tuesday, June 24, 2025, By John Boccacino
  • Iran Escalation: Experts Available This Week
    Tuesday, June 24, 2025, By Vanessa Marquette
  • SCOTUS Win for Combat Veterans Backed by Syracuse Law Clinic
    Monday, June 23, 2025, By Vanessa Marquette
  • Syracuse Views Summer 2025
    Monday, June 23, 2025, By News Staff

More In Campus & Community

Boom! Where to Watch Fireworks in CNY This Fourth of July

Get ready to light up your Independence Day with a bang! From lakeside launches to park-side pyrotechnics, Central New York is bursting with fireworks displays to celebrate the Fourth of July. Here’s your guide to the best local shows lighting…

Retiring University Professor and Decorated Public Servant Sean O’Keefe G’78 Reflects on a Legacy of Service

For most of his time as a public servant, Sean O’Keefe G’78 adhered to a few guiding principles: Step up when someone calls upon you to serve. Be open to anything. Challenge yourself. Those values helped O’Keefe navigate a career…

Jorge Morales ’26 Named a 2025 Beinecke Scholar

Jorge Morales ’26, a double major in history and anthropology in the Maxwell School of Citizenship and Public Affairs with a minor in English and textual studies in the College of Arts and Sciences, has been awarded the highly competitive…

Registration Open for Esports Campus Takeover Hosted by University and Gen.G

Syracuse University and global esports and gaming organization Gen.G have opened general registration at campustakeover.gg for its first Campus Takeover Sept. 20-21. The two-day conference will bring students and administrators to Syracuse to highlight career opportunities within the esports industry…

2 Whitman Students Earn Prestigious AWESOME Scholarship

For the first time in the 12-year history of the program, both nominees from the Whitman School of Management have been selected as recipients of the 2025 AWESOME Excellence in Education Scholarship, a prestigious honor awarded to top-performing undergraduate women…

Subscribe to SU Today

If you need help with your subscription, contact sunews@syr.edu.

Connect With Us

  • X
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
Social Media Directory

For the Media

Find an Expert Follow @SyracuseUNews
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
  • @SyracuseU
  • @SyracuseUNews
  • Social Media Directory
  • Accessibility
  • Privacy
  • Campus Status
  • Syracuse.edu
© 2025 Syracuse University News. All Rights Reserved.