Skip to main content
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
Campus & Community
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • University Statements
  • Syracuse University Impact
  • |
  • The Peel
  • Athletics
Sections
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • University Statements
  • Syracuse University Impact
  • |
  • The Peel
  • Athletics
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
Campus & Community

Problems at Microsoft interrupt SUmail service; mail not lost, but delayed

Tuesday, February 9, 2010, By News Staff
Share

Since about 3 p.m. Monday, Feb. 8, messages sent to addresses on the SUmail system have been delayed due to problems within Microsoft’s Outlook Live system. This problem is being monitored by SU’s e-mail administrators.

SUmail is the student e-mail system at Syracuse University. It is managed by ITS and utilizes Microsoft’s Outlook Live e-mail service. 

The Microsoft Outlook Live problems are apparently affecting several institutions in addition to SU.  Mail is being delayed, and the delay is long enough to trigger what appear to be “undeliverable mail” notices. These are really notifications that mail delivery is delayed.

Other institutions have reported some users are seeing that mailbox content is not available even after they have logged in. Microsoft reports that mail is not lost and it is working to restore any content that is unavailable and restore mail delivery to normal levels as quickly as possible.

According to Microsoft’s Outlook Live Blog (http://outlookliveanswers.com) this morning, “Late last night a few users started reporting seeing an empty mailbox where mail could be sent/received but older mail was missing from their mailbox. We understand that this can be alarming but users in this state have not lost their old email. We are currently working to restore the older mail to the affected users. Other unaffected users may experience some delays in email delivery.”

Just before 1 p.m. today, Microsoft reported: “Many users affected by this morning’s issue can now access their old e-mails, and we are in the process of resolving the issue for the remainder of those affected. During this time, some users may experience delivery delays, which we expect to be resolved soon.”

A Microsoft posting at 4:13 p.m. today stated: “Users affected by this morning’s issue can now access their old e-mails, and we are in the process of resolving the issue for emails that were sent to them overnight. During this time, some users may experience delivery delays, and affected users will experience longer email delays for e-mails sent to them overnight. We expect these issues to be resolved soon.” 

Microsoft has issued no statements since. ITS continues to monitor developments.

  • Author

News Staff

  • Recent
  • Empowering Learners With Personalized Microcredentials, Stackable Badges
    Thursday, July 3, 2025, By Hope Alvarez
  • WISE Women’s Business Center Awarded Grant From Empire State Development, Celebrates Entrepreneur of the Year Award
    Thursday, July 3, 2025, By Dawn McWilliams
  • Rose Tardiff ’15: Sparking Innovation With Data, Mapping and More
    Thursday, July 3, 2025, By News Staff
  • Paulo De Miranda G’00 Received ‘Much More Than a Formal Education’ From Maxwell
    Thursday, July 3, 2025, By Jessica Youngman
  • Law Professor Receives 2025 Onondaga County NAACP Freedom Fund Award
    Thursday, July 3, 2025, By Robert Conrad

More In Campus & Community

Rose Tardiff ’15: Sparking Innovation With Data, Mapping and More

While pursuing a bachelor’s degree in geography in the Maxwell School, Rose Tardiff ’15 became involved with the Salt City Harvest Farm, a community farm near Syracuse where newcomers from all over the world grow food and make social connections….

Paulo De Miranda G’00 Received ‘Much More Than a Formal Education’ From Maxwell

Early in his career, Paulo De Miranda G’00 embarked on several humanitarian aid and peacekeeping assignments around the world. “When we concluded our tasks, we wrote reports about our field work, but many times felt that little insight was given…

Law Professor Receives 2025 Onondaga County NAACP Freedom Fund Award

College of Law Professor Suzette Meléndez, director of the Syracuse Medical-Legal Partnership Clinic, was honored with a 2025 Onondaga County NAACP Freedom Fund Award at their 45th Annual Freedom Fund Award Dinner. Meléndez received the Maye, McKinney & Melchor Freedom…

A&S Senior Associate Dean for Academic Affairs to Retire; New Appointment Announced

After over four decades of dedicated service to the College of Arts and Sciences (A&S), Professor Gerald Greenberg is retiring at the end of 2025. He transitioned from his role as A&S senior associate dean for academic affairs; humanities; and…

Delaware Nonprofit Leader Begins 2-Year Term as Alumni Association President

Alonna Berry ’11, executive director of the Delaware Center for Justice and a graduate of the College of Arts and Sciences, is the new president of the Syracuse University Alumni Association (SUAA) Board of Directors, as of July 1, 2025….

Subscribe to SU Today

If you need help with your subscription, contact sunews@syr.edu.

Connect With Us

  • X
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
Social Media Directory

For the Media

Find an Expert Follow @SyracuseUNews
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
  • @SyracuseU
  • @SyracuseUNews
  • Social Media Directory
  • Accessibility
  • Privacy
  • Campus Status
  • Syracuse.edu
© 2025 Syracuse University News. All Rights Reserved.