Skip to main content
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • |
  • Alumni
  • The Peel
  • Athletics
Sections
  • All News
  • Arts & Culture
  • Business & Economy
  • Campus & Community
  • Health & Society
  • Media, Law & Policy
  • STEM
  • Veterans
  • |
  • Alumni
  • The Peel
  • Athletics
  • Home
  • About
  • Faculty Experts
  • For The Media
  • ’Cuse Conversations Podcast
  • Topics
    • Alumni
    • Events
    • Faculty
    • Students
    • All Topics
  • Contact
  • Submit

SU puts fans first with new athletics initiative

Friday, April 26, 2002, By News Staff
Share

SU puts fans first with new athletics initiativeApril 26, 2002Kevin Morrowkdmorrow@syr.edu

The SU Athletics Department has launched a new initiative called Fans First, intended to convey the University’s appreciation of its fans, increase attendance at athletic events, improve the game atmosphere, enhance customer service, and develop means to gather fan input for future plans.

Fans First is the brainchild of Athletics Director Jake Crouthamel and a committee of SU senior staff and friends of the athletics program with professional experience in customer service and marketing.

Crouthamel introduced Fans First at an April 23 news conference on the floor of the Carrier Dome. “There has been much said about the declining attendance in the Carrier Dome,” Crouthamel said. “While the emphasis seems to be on the empty seats, we want to direct our focus on those who are occupying seats. Certain components of this initiative may not be readily apparent to some, subtle to others, and, as we gain momentum, hopefully significant to all.”

The first stage of Fans First focuses on new season and single-game ticket offerings for the 2002 season prompted, Crouthamel said, by past feedback from fans. Among the highlights:

– the “O-Zone,” located in the lower east endzone, reserved for highly spirited fans who want to be close to the action and cheer with neighbors who are equally enthusiastic;

– upper east endzone seats for $99, the lowest season ticket price in more than 10 years;

– expanded season ticket holder benefits, including a VIP discount card good at selected area businesses and an appreciation day during which season ticket holders can buy half-price individual game tickets for the North Carolina and Rutgers games;

– the “SUper Saver Family Pack individual game package for North Carolina, Pittsburgh and Rutgers (two adult and two youth tickets, two game programs, a parking pass and a $5 concession coupon for $65-a total savings of $15);

– “Select a Seat,” at the annual Spring Game (held April 27), during which fans could try out specially marked seats available for the upcoming football season and purchase tickets at the Dome Box Office; and

– a new group sales program for football, providing ticket pricing incentives for large groups.

Athletics Department and the Carrier Dome management staff have been meeting with a task force from the Student Association to resolve students’ concerns about seating for football and men’s basketball games, Crouthamel said, and an announcement is forthcoming.

Other aspects of Fans First will become more evident in the fall, at the beginning of football season and with the approach of basketball season, Crouthamel said. Plans include enhanced customer service training for event staff, new gameday promotions, development of a research program to better acquire fan feedback, and fostering more interaction between the Syracuse community and SU student-athletes, coaches and staff.

“This is just the beginning,” Crouthamel said. “Fans First is an ongoing process with a clear focus on customer service. We invite all SU sports fans to join us in the Carrier Dome this fall and see in person what Fans First is all about.”

For more information on Fans First, visit www.suathletics.com. For ticket information, visit www.dometix.com.

  • Author

News Staff

  • Recent
  • DPS Accepting Sign-Ups for R.A.D. Summer Session
    Wednesday, May 31, 2023, By Alex Haessig
  • Syracuse Stage Adds 2 Musicals to 50th Anniversary Season
    Wednesday, May 31, 2023, By Joanna Penalva
  • Supporting, Advocating for Trans Youth Will Help Them Thrive As Adults
    Friday, May 26, 2023, By Daryl Lovell
  • 2023-24 Parking Rates Announced
    Friday, May 26, 2023, By News Staff
  • Lutheran Chaplain Announces Retirement
    Thursday, May 25, 2023, By Dara Harper

More In Uncategorized

Syracuse Views Spring 2023

We want to know how you experience Syracuse University. Take a photo and share it with us. We select photos from a variety of sources. Submit photos of your University experience using #SyracuseU on social media, fill out a submission…

Awards of Excellence Honoree: Maxwell has Been ‘a Guiding Hand’ in Public Service Career

Standing before an audience of fellow Maxwell School alumni gathered in Washington, D.C., for the second annual Maxwell Awards of Excellence, CNN anchor Boris Sanchez ’09 shared the motivation behind his work as a journalist. Sanchez emigrated from Cuba as…

NASA Honoring Those Who Were Aboard Space Shuttle Columbia And Other Late Astronauts

Sean O’Keefe, University Professor in the Maxwell School, was interviewed for the USA Today article “Twenty years later, loss of space shuttle Columbia still teaches us lessons.” The article emphasizes how NASA’s Memorial Grove is used to honor late astronauts,…

NFL, Eagles and Chiefs All Set To Win The Economics Game In Super Bowl LVII

Rodney Paul, director and professor of sport analytics in the Falk School, was quoted in the Washington Examiner story “The economics of the Super Bowl: Hosting, gambling, ads, and more.” The article talks in-depth about all of the economics that…

CEOs Requiring In Person Work Is Hurting Diversity

Arlene Kanter, director of the Disability and Policy Program and professor in the College of Law, was interviewed for the Business Insider article “Some CEOs are pushing workers to return to the office, but it could come with a cost:…

Subscribe to SU Today

If you need help with your subscription, contact sunews@syr.edu.

Connect With Us

  • Twitter
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
Social Media Directory

For the Media

Find an Expert Follow @SyracuseUNews
  • Facebook
  • Instagram
  • Youtube
  • LinkedIn
  • @SyracuseU
  • @SyracuseUNews
  • @SUCampus
  • Social Media Directory
  • Accessibility
  • Privacy
  • Campus Status
  • Syracuse.edu
© 2023 Syracuse University News. All Rights Reserved.