Michael J. Frasciello, dean of University College, and Amanda Nicholson, assistant provost and dean for student success, today announced that Elizabeth (Liz) Green has been named executive director of online student success for Syracuse University.
A nationally recognized leader in student support and engagement, Green was appointed director of the Office of Online Student Success in October 2018, charged with designing and implementing a comprehensive infrastructure to support students enrolled in Syracuse University’s online programs. The Office is now a mission-critical component of the University’s strategic response to providing “concierge-level” access, services and support to online students.
“Liz has designed an institutional strategy for student success that differentiates Syracuse University’s online programs with comprehensive, high-touch support,” Frasciello says. “Her emphasis on community building, persistence, retention and success are leading the University’s efforts to provide exceptional student service through a strong and unwavering ethic of care.”
The Office of Online Student Success, which Green has designed from inception, uses a variety of platforms, technologies and methods for engaging students early and often after admission to an online degree program or enrollment in an online course. Every online student is assigned an advisor and a success coordinator to proactively engage and ensure students are staying on track with their course work, meeting their academic goals and feeling connected to their peers, instructors and the University.
“The Syracuse University online student experience needs to be exceptional,” says Nicholson, who leads the University’s student success initiatives. “Liz has demonstrated that a significant part of that experience must be seamlessly connecting students to resources and helping them confidently participate as active members of the University community. Her leadership and ability to engage across the entire Student Experience portfolio of services ensures that all online students have the necessary support to allow them to persist and succeed.”
A Gallup-Certified Strengths Coach, experienced curriculum developer and nationally recognized presenter on student affairs, engagement and support, Green also co-chairs the Syracuse University Senate Committee on Women’s Concerns, provides training for the Syracuse University First-Year Experience Shared Book Read Initiative and serves as a member (and prior chair) for Syracuse University’s conduct and appeals boards.
“As Syracuse University expands its reach globally to serve students who otherwise cannot attend the University full-time and on campus, it is vitally important that we provide the support and services online students require to succeed and feel a sense of belonging to the University,” Green says. “I am excited by the opportunity to extend the extraordinary services of the Office of Enrollment Student Experience to our growing online student population.”
Green earned a master of education in student affairs administration from the State University of New York at Buffalo, and a bachelor of arts in English from the State University of New York College at Geneseo.
