All Posts in #Information Technology Services
New Licensing Agreement with Microsoft Offers Enhanced Security, Analytics and Collaboration
Syracuse University will transition from Microsoft A3 licenses to Microsoft A5 licenses as the result of a new agreement between the two organizations. Information Technology Services (ITS) announced the change as part of the division’s ongoing commitment to providing the…
ITS Introduces New Way to Report Phishing Emails
To strengthen campus cybersecurity, Information Technology Services (ITS) is updating the process for reporting suspected phishing emails. Going forward, all phishing emails should be reported using Microsoft Outlook’s “Report Message” feature. This new method is faster and easier, ensuring that…
Navigating Cybersecurity: How to Be Your Own Human Firewall
Andrew McClurg, with Information Technology Services (ITS), is often asked how people can stay safe online to protect against scams and hackers. He breaks it down to some basic points to remember. “I always focus on four main things: passwords,…
MySlice to Be Unavailable During Update on Sept. 28
The MySlice portal and all of the services accessed through the portal will be unavailable from 5 a.m. to 8 p.m. EST on Saturday, Sept. 28. This outage includes MySlice, the human capital management system, the campus solutions system and…
Information Technology Services Warns of Scam Sextortion Emails
Several members of the University community, including faculty, staff and students, have notified Information Technology Services (ITS) that they recently received sextortion scam emails. It is important to know how to respond if you receive such an email. What Is…
New Sign In Screen Launching Sept. 17
Effective Sept. 17, the Microsoft Sign in experience for students, faculty and staff will feature a new look that reflects University branding guidelines. The new Sign in screen will help users distinguish between the University-sanctioned portal and other Sign in…
University Experiencing Significant Microsoft Slowdown, ITS Working to Resolve
Update, 11:20 a.m.: Information Technology Services (ITS) has resolved the issue with Microsoft. If users continue to experience difficulties, please contact ITS directly. As of Tuesday morning, the University is experiencing a significant slowdown with Microsoft services, including email. Users…
New OrangeNow Mobile App Puts the Entire Orange Experience at Your Fingertips
“Where can I eat now?” “What events are happening on campus now?” “What assignment should I work on now?” “What class do I have now?” To help students answer all these questions and more with just a few finger taps,…
AirOrangeX Upgrade: Wi-Fi for All
On Tuesday, July 9, the AirOrangeX wireless network will transition to a new model that does not require users to log in with a username and password. In addition to offering the largest private wireless network in higher education, with…
Frequently Asked Questions About Answers Cloud Migration
This summer, Information Technology Services (ITS) will move the Answers knowledge base to the cloud, providing improved collaboration, new features and enhanced knowledge management and distribution. In advance of this migration, ITS has compiled the following list of frequently asked…