SOaR With Student Support Case Managers

Student Outreach and Retention (SOaR) assists students, faculty, staff, parents and supporters, with navigating challenges inside and outside the classroom by providing solution-focused and comprehensive support services.

What do SOaR Case Managers do?

If you are a student or you know a student who is facing a personal difficulty/challenge or is unsure where to start—SOaR case managers are there. From problem-solving to supporting navigating University resources, case managers help no matter the issue or challenge.

Highlights of how SOaR case managers can help include but are not limited to: individualized student support, consultation for those seeking to support students, academic support, assisting with personal/family emergencies, supporting during times of adjustment and transition, sexual and relationship violence support and more.

Meeting the SOaR Case Managers

On Tuesday, Sept. 7, from 4 to 7 p.m., all Syracuse University students are invited to explore the SOaR space and meet the team during the SOaR Open House.

• Tyrone Reese, SOaR associate director
  Reese is excited to empower students to build support networks and connect to resources, support students’ holistic well-being, and help students navigate and overcome any barriers with the ultimate goal of getting to graduation successfully.
• Shelley Crawford, SOaR assistant director
  Crawford enjoys learning about students and lets them know they are heard—and that they are cared about. She believes it is important students know there is a person on campus who they can talk with and who will be there during a time of crisis and also on their graduation day.
• Susan Sugar, SOaR case manager
  Sugar is passionate about supporting all students while fostering self-advocacy and empowerment to promote academic, personal and professional growth.
• Emanuel “Manny” Oliver, SOaR case manager
  Oliver works to provide support to students in several areas including academic, mental and physical health and other concerns/challenges a student may deal with in their college experience, and looks forward to assisting students in their success.
• Kira McCrary, office coordinator
  McCrary serves as the coordinator for case management services and is excited to use her knowledge to help support the team’s mission, values and initiatives in creating a welcoming experience for all students and visitors of SOaR.

Top row, from left: Tyrone Reese, Shelley Crawford, Susan Sugar. Bottom row: Manny Oliver and Kira McCrary

The Orange community is invited to learn more by visiting the SOaR website, calling 315.443.2616 or emailing studentsupport@syr.edu.