The Office of Veteran and Military Affairs announced the hiring of Marine Corps veteran Justin Machain as the director of the Office of Veteran Success (OVS), bringing to campus more than a decade of experience supporting student veterans and military-connected students in higher education.

The former director, retired U.S. Navy Senior Chief Keith Doss, entered retirement in early December after 35 years at Syracuse University. Doss began his career on campus in 1990, serving in various capacities around the university before joining the OVS in 2011, known as the Veterans Resource Center at the time. Doss steered the OVS through some of the most transformative years in the University’s recent history in supporting student veterans and military-connected students. He has been referred to by many student veterans over the years as a critical component to their success in higher education.

Machain, a native of Bethlehem, Pennsylvania, comes to Syracuse from the University of Colorado where he served as the assistant registrar, which included the responsibility of being the lead school certifying official (SCO). SCOs are a vital component for military-connected students using their education benefits from the Department of Veterans Affairs (VA). Not only do they ensure all administrative requirements are met, they serve as a vital conduit of information between the VA and students.

“Playing a proactive role really helps offset any kind of financial or academic issues that may come up,” Machain says. “If student veterans inform the staff here of any issues or questions, we can get ahead of any potential problems and tackle any roadblocks before the veteran experiences any difficulties or disruptions with their benefits.”

Machain brings with him a wide variety of experience from institutions in higher education across the country. From Austin Peay State University in Tennessee, to his home state of Pennsylvania with Montgomery County Community College and Villanova University.

He earned a bachelor’s degree in secondary education from Kutztown University, and later, a master’s degree in political science from East Stroudsburg University.

“I started in higher education after I completed graduate school in 2012, and I’ve been in higher education ever since,” says Machain. “The majority of my job descriptions and duties have been working with student veterans, whether it be certifying benefits or running student veteran centers on campus.”

Machain  joined the Marine Corps in 1999 after graduating from high school. After four years of service, which included a deployment to Iraq in early 2003 with the 1^st Marine Division, he left the Corps and leveraged the education benefits of his G.I. Bill.

Aside from being closer to home, Machain says a big appeal for coming to Syracuse was the university’s reputation with veterans in higher education.

“It was just a great opportunity to finally transition to a school where veterans kind of took front seat,” says Machain. “The university treats veterans with the same priority most educational institutions treat student athletes, and it’s just great to be at a place that puts military-connected students at the forefront.”

The University has seen a 300% increase in veteran and military-connected enrollment since 2015, and in that time, the OVS has handled more than $156 million in VA education payments to the University. With more than 700 students typically requiring certification for VA benefits each semester, Machain enters an office that is critical to making the University the “Best Place for Veterans.”

“The expansion of professional staff that work with student veterans has definitely grown in spaces across higher education,” Machain says. “Since I started in higher ed, offices and personnel have expanded on college campuses for student veterans because the VA and state regulations can change so much. It takes much more time for the staff to be able to figure out the new guidelines and everything.”

As Machain settles into his new position, he says he wants veteran and military-connected students to be reminded of how crucial communication with the OVS is.

“You can only give out so much information,” he says. “Every student situation is different, so without them asking about their particular life circumstances, situations or things they are experiencing, we may not know how to best answer or help them through that. This office and these certifying officials do a great job of getting information out to students like I’ve never seen anywhere else, so they’re doing their part. It also falls on the student a little bit when they have an issue or situation to reach out, and I highly encourage them to do so.”

Students using their VA benefits at the University are highly encouraged to reach out to the OVS if they have any questions or concerns about their benefits. The OVS is located in Suite 012 on the bottom floor of the National Veterans Resource Center in the Dan and Gayle D’Aniello Building. Students are encouraged to contact the OVS via e-mail or by calling 315.443.0358.