Auxiliary Services Announces Next Steps in Office Refreshment, Vending Transitions

The University’s transition to its new vending and office refreshment and coffee service provider is now complete. In the initial phase of the transition, announced in mid-May, Servomation, a Central New York-based vending services company, assumed operation of all existing campus vending equipment.

Vending Services: New Products, Enhanced Customer Service

Servomation has been hard at work installing new machines around campus, a process that will continue through the end of August. Most machines will continue to offer snacks, candy and Coca-Cola beverage products, a result of the University’s new partnership with The Coca-Cola Company. Customers will also notice a broader range of snack products, a result of real-time sales data utilized by Servomation to monitor the needs and likes of the campus community.

Select locations will receive machines that offer fresh food at a variety of price points, providing partial and full meal options in locations without convenient access to other campus dining options.

Servomation has also committed to more responsive customer service for the University community. Concerns about products, machine malfunctions or refunds should be directed to Servomation at 315.875.5265 or service@servomation.com. All machines have this contact information prominently displayed on their front panel.

Office Refreshment Program: Coffee, Water and More

As of Aug. 14, 2025, the transition of the former Office Coffee Service program to Servomation has also been completed. The name of the program has been updated, to reflect the broader range of product offerings—beyond coffee and associated brewing equipment, Servomation will provide snacks, compostable utensils and paper products, and a selection of Coca-Cola brand soft drinks and beverages. More products will be added in the coming weeks as Servomation continues to meet the needs of the University community.

Customers will utilize a new website, cusecoffee.com, to place their orders, using their Syracuse University NetID and password to log in, and their University procurement card to pay. Customers who have made past purchases through the University’s Office Coffee Service will receive step-by-step order instructions and more details in a follow-up email.

All customers should keep their existing coffee and water equipment. If it is in need of repair, contact Servomation at service@servomation.com or 315.875.5265.

Once the equipment is ready for replacement, Servomation offers several new equipment options.

All questions about Office Refreshment delivery and orders can be directed to orders@servomation.com or 315.875.5265.