Orange Appreciation Days/Winter Break Information

In continuation of Syracuse University’s commitment to providing comprehensive benefits and in appreciation of the contributions of faculty and staff, the University will be operating under its holiday schedule and Orange Appreciation Days format for the winter break period from 5 p.m. Friday, Dec. 22, 2023, through Monday, Jan. 1, 2024. Normal business hours will resume on Tuesday, Jan. 2.

In addition to the regular University holidays of Dec. 25 and Jan. 1 and bonus days Dec. 26 and 29, the following days have been designated as paid Orange Appreciation Days: Dec. 27 and 28.

Units providing essential services that will remain fully operational during the Winter Break include the Department of Public Safety and Facilities Services.

Services During Orange Appreciation Days/Winter Break

Admissions and Enrollment Processing
The office will be closed for Orange Appreciation Days/Winter Break and will reopen on Tuesday, Jan. 2, at 8:30 a.m.

Advancement and External Affairs
Advancement Services staff will maintain business hours at the 640 Skytop Office Building Dec. 26-29, 2023 to receive and process fundraising gifts.

Building Occupancy
From 5 p.m. on Friday, Dec. 22, through Monday, Jan. 1, 2024, all academic and administrative buildings will be locked or closed. Building temperatures will be lowered to 60 degrees unless prior arrangements have been made. Normal building occupancy schedules will resume on Tuesday, Jan. 2.

Request for Building Access:
If you require your building to be open over the Orange Appreciation Days/Winter Break period, please submit a request to your building coordinator, noting the specific dates and times. Requests should be made by 5 p.m. on Thursday, Dec. 14. Note that faculty and staff will be able to access the buildings you work in, as usual, by swiping their SU I.D. cards, even when the buildings are locked.

Request for Adjustments to Temperature and Lighting:
Deans, directors and department heads may submit a detailed request for adjustments to temperature and lighting during the Winter Break/Orange Appreciation Days period. Please review the University’s temperature guidelines. We ask that requests be made using the online form by 5 p.m. on Thursday, Dec. 14. Requests will be reviewed and approved by either the vice president and chief facilities officer or the provost.

Important: Buildings Not Included in Winter Break Reduced Occupancy Schedule:
The following buildings will be excluded from the temperature setback, and will remain on normal access, temperature and lighting settings:

  • Heroy Geology Laboratory
  • Bowne Hall – Fourth Floor
  • Lyman Hall – Fourth Floor
  • Sims Hall – Department of Public Safety
  • Center for Science and Technology
  • Bird Library – Operating hours are listed on the library website
  • Life Sciences Complex
  • Link Hall
  • Physics Building
  • Ensley Athletic Center
  • South Campus Library Facility
  • Lally Complex
  • Carmelo Anthony Center
  • Tennity Ice Rink
  • Crouse Hinds Hall

Questions on building occupancy can be directed to the Department of Energy Systems and Sustainability Management, 315.443.1535 or energy@syr.edu.

Bursar’s Office
The office will be closed for Orange Appreciation Days/Winter Break. Student account payments can be made through MySlice under the billing/payments tile. Questions may be directed to the Bursar’s Office here: https://bfas.syr.edu/bursar/contact/emailus/. The Bursar’s Office will monitor incoming questions sent through this form and will respond as quickly as possible during this time.

Campus Bus Shuttle
The campus shuttle service will operate on a reduced schedule until the conclusion of Winter Break. For schedule updates, visit parking.syr.edu. If a matter is urgent, on-call staff can be contacted through the Department of Public Safety at 315.443.2224.

Campus Planning, Design and Construction

The office at 1320 Jamesville Ave. will be closed during Orange Appreciation Days/Winter Break. If you have project specific questions, please reach out to the assigned project manager. For general information, email cpdc@syr.edu.

Campus Store
The Campus Store will be closed during Orange Appreciation Days/Winter Break. The online store will be available for customer orders. Orders received on or after Friday, Dec. 22, will be processed beginning Tuesday, Jan. 2, 2024. Staff will be available beginning Tuesday, Jan. 2, at 8:30 a.m. Please contact us at campusstore@syr.edu with questions or for assistance.

Cash Operations (Bowne Hall)
The offices at Bowne Hall will be closed. For questions, email cashops@syr.edu. Email will be monitored daily.

Counseling
Counseling will be closed from Monday, Dec. 25, through Monday, Jan. 1, 2024, as well as Monday, Jan. 15. However, in the event of a mental health emergency, or if there is a need to contact a member of the Sexual and Relationship Violence Response Team, 24-hour services remain available. These services can be accessed by calling 315.443.8000.

Custodial Services 

Services will be provided, on a reduced basis, in academic and administrative buildings. All residence halls close on Wednesday, Dec. 20, and no custodial services will be provided. If assistance is needed, call 315.443.1234.

Deliveries 

Delivery and pick up will be provided to departments requesting service. Arrangements for service can be requested by contacting Materials Distribution at e-materials@syr.edu.

Deliveries (UPS and FedEx)

Materials Distribution will be operating/delivering Monday through Friday, 7 a.m. to 3:30 p.m., from Saturday, Dec. 23, through Monday, Jan. 1, 2024, with the exceptions of Monday, Dec. 25, and Monday, Jan. 1. If your department has a specific request pertaining to deliveries over Winter Break, please email e-materials@syr.edu.

Disability Benefits and Workers’ Compensation Benefit Payments
Disability benefits checks will be on regular payroll schedule. For those who don’t use the direct deposit option, checks will be mailed to the employee’s home address by the payroll department during the week of Dec. 21. For assistance with workers’ compensation checks, please contact our third-party administrator, PMA, at 1.888.476.2669. For assistance during Orange Appreciation Days, contact Sheera Buckley at slbuck01@syr.edu or 315.416.9066.

Disbursements

Disbursements will not be processing payments after Thursday, Dec. 21. The last payment run will be the night of Thursday, Dec. 21, for distribution and handling on Friday, Dec. 22. After Thursday, normal processing will resume on Tuesday, Jan. 2, 2024.

To ensure timeliness of payments your department may have, please make appropriate arrangements to have requests received in the Disbursements Processing email disburse@syr.edu on or before 2 p.m. Monday, Dec. 11, for the following:

  • Vendor invoices on a PO
  • Requisitions with invoices attached off a PO
  • Consultant forms
  • Wire transfers—foreign and domestic
  • Out-of-pocket travel submissions and vouchers
  • Travel advances for travel scheduled during the end of December 2023
  • Clearing any outstanding travel advances for travel that occurred prior to December 2023
  • Out-of-pocket employee expense submissions and vouchers

 Should your time sensitive payment requests require additional approvals such as Sponsored or Restricted Fund approvals, please allow additional time to your planning process.

All JPMC credit card transactions, for activity through Nov. 30, should be submitted in the MySlice Travel and Expense Center on or before 5 p.m. Wednesday, Dec. 20.

Drumlins
The Tennis Club will operate as follows:

  • 22: 7:30 a.m. to 9 p.m.
  • 23: 7:30 a.m. to 8 p.m.
  • 24: 8 a.m. to 1 p.m.
  • 25: closed
  • 26-29: 8 a.m. to 9 p.m.
  • 30: 6:30 a.m. to 8 p.m.
  • 31, 2023 and Jan. 1, 2024: 8 a.m. to 2 p.m.

Normal hours of operation resume Tuesday, Jan. 2. Call 315.446.2323 for court times and reservations.

The Banquet Sales Office, Golf Shop and business and management offices will be closed beginning Saturday, Dec. 23, and reopen Tuesday, Jan. 2, 2024.

Bistro 1926 will be open Saturday, Dec. 23, from 11 a.m. to 4 p.m. for bar service. The restaurant will be closed Saturday, Dec. 23, to Monday, Jan. 8, 2024.

Energy Systems and Sustainability Management 

The Energy Management Operations Center is staffed 24/7. For building systems scheduling questions or concerns, call 315.443.1535.

For building access issues, contact the Department of Public Safety at 315.443.2224.

Enrollment Management
The office will be closed during Orange Appreciation Days/Winter Break and will reopen on Tuesday, Jan. 2, 2024, at 8:30 a.m.

Environmental Health and Safety Services

Environmental Health and Safety Services will have on-call staff available to assist in the event of a hazardous materials spill or emergency during Orange Appreciation Days/Winter Break. Environmental Health’s on-call staff can be contacted through the Department of Public Safety at 315.443.2224.

Equal Opportunity, Inclusion and Resolution Services

The office will be closed on Monday, Dec. 25 and Monday, Jan. 1, 2024, and bonus days on Dec. 26 and Dec. 29. On Dec. 27, and Dec. 28, this year’s designated Orange Appreciation Days, the office will be available to employees by email at equalopp@syr.edu or TitleIX@syr.edu. Email will be checked once a day on Orange Appreciation Days, and emergencies will be addressed within 24 hours. The office will return to normal business hours on Tuesday, Jan. 2, 2024, at 8:30 a.m.

Financial Aid and Scholarship Programs
The office will be closed for Orange Appreciation Days/Winter Break, and will reopen on Tuesday, Jan. 2, 2024, at 8:30 a.m.

Fire and Life Safety Services

Fire and Life Safety Services will be staffed on Orange Appreciation Days from 7:30 a.m. to 4 p.m. If assistance is needed, call 315.443.5474 or the Department of Public Safety at 315.443.2224. On University recognized holidays associated with Christmas and New Year’s Day, contact the Department of Public Safety at 315.443.2224.

Food Services
Hours of operation for campus cafés during winter break can be found on the Food Services website.

Health Care at the Barnes Center at The Arch
Health care at the Barnes Center will be closed for Orange Appreciation Days/Winter Break; 24-hour on-call service is available at 315.443.8000.

Hendricks Chapel

The chapel will be closed to visitors, and staff will be available with limited email access from Saturday, Dec. 23, through Monday, Jan. 1, 2024. The chapel’s food pantry will be available upon request (chapel@syr.edu) for those in need, and will fully reopen on Tuesday, Jan. 2, 2024. For additional information please visit the chapel website or call 315.443.2901.

Housing, Meal Plan and I.D. Card Service Centers
The offices at 111 Waverly Avenue and 210 Goldstein Student Center will be closed beginning 5 p.m., Friday, Dec. 22. Both location centers will resume regular business hours on Tuesday, Jan. 2, 2024. If you have an emergency that requires immediate attention, please contact the Department of Public Safety at 315.443.2224.

Human Resources

The office will be closed for Orange Appreciation Days/Winter Break, however employees can reach HR Shared Services by calling and leaving a message at 315.443.4042 or by email at hrservice@syr.edu. This voice and email service will be checked twice daily on Orange Appreciation Days, and emergencies will be addressed promptly. All other matters will be addressed when the University returns to normal business hours, 8:30 to 5 p.m., on Tuesday, Jan. 2, 2024.

ITS Support
ITS support staff is available by calling 315.443.2677, by emailing help@syr.edu or by chatting with us on Answers.syr.edu or its.syr.edu during regular business hours through Tuesday, Dec. 19, 2023, and at the following dates and times:

  • 20 to 23, 9 a.m. to 5 p.m.
  • 26 to 30, 9 a.m. to 5 p.m.

For ITS support during days and times outside those listed above, email help@syr.edu or call 315.443.2677. If you choose to call, follow the automated prompts and leave a message for the on-call ITS staff. On-call support is available outside the hours listed above and on the following dates: Dec. 24, 25 and 31 and Jan. 1, 2024.

The ITS Help Desk will resume regular business hours on Tuesday, Jan. 2, 2024.

ITS Service Center In-Person Support Hours           

The ITS Service Center in Room 1-227 of the Center for Science and Technology will be closed starting Wednesday, Dec. 20, through Saturday, Jan. 13, 2024. Users needing assistance can call 315.443.2677 or help@syr.edu during this time.

The ITS Service Center will reopen on Sunday, Jan. 14. Hours of operation will be available on the ITS Service Center page.

Libraries
All libraries will be closed Saturday, Dec. 23, through Monday, Jan. 1, 2024, with the following exception: Bird Library will be open from noon to 6 p.m. on Wednesday, Dec. 27, Thursday Dec. 28 and Friday Dec. 29. Special Collections, located on the sixth floor of Bird, will not be open on these days. January library hours can be found on the Libraries website.

Mail Services

Delivery and pick up will be provided to departments requesting service. Arrangements for service can be requested by contacting Mail Services at 315.443.2803 or emailing mailsrvc@syr.edu. A list of helpful postal/package carrier links is available.

Maintenance Requests

Maintenance requests for academic and administrative buildings, residence halls, dining facilities or South Campus apartments may be requested by contacting Facilities Services immediately at 315.443.1234.

Materials Distribution

Deliveries and pick up will be provided to departments requesting service. Arrangements for service can be requested by contacting Materials Distribution at 315.443.1940 or using a list of forms provided on their website. Service requests should be e-mailed to e-materials@syr.edu.

Media Queries/University Communications
The University’s media relations team’s email, media@syr.edu, is monitored regularly over Orange Appreciation Days/Winter Break. Urgent media inquiries should be directed to Sarah Scalese, senior associate vice president for University communications, at sescales@syr.edu.

Paycheck Distribution
Weekly Pay Immediately Prior to Winter Break
Weekly pay for the work week ending Wednesday, Dec. 13, will be paid on Wednesday, Dec. 20. Paper paychecks will be delivered to the employee’s department; direct deposit will be available to individuals’ accounts. Employees who have not signed up for direct deposit and will therefore receive a paper paycheck should inquire with their department for check delivery.

All paper paychecks are delivered to the employee’s home department on payday. As a reminder, anyone with a NetID and password is able to set up direct deposit through MySlice.

Weekly and Semi-Monthly Pay During Winter Break
Pay for the work week ending Wednesday, Dec. 20, will be paid on Wednesday, Dec. 27. The semi-monthly pay period ending Sunday, Dec. 31, will be paid on Friday, Dec. 29. This is the last paycheck of the calendar year 2023 Form W-2 reporting period.

Employees who have not signed up for direct deposit, and will therefore receive a paper paycheck, should ensure their permanent address is accurate by going to MySlice and clicking on the personal profile tile on the employee home page. Weekly paper paychecks dated Wednesday, Dec. 27, and semi paper paychecks dated Friday, Dec. 29, will be mailed via the U.S. Postal Service to the employee’s permanent address on file.

Direct deposit for the weekly payroll will be available in individuals’ accounts on Wednesday, Dec. 27. Direct deposit for the semi-monthly payroll will be available to individuals’ accounts on Friday, Dec. 29. Payments by direct deposit can be viewed anytime on MySlice by clicking on the payroll tile on the employee home page.

Weekly Pay Immediately After Winter Break
Pay for the work week ending Wednesday, Dec. 27, will be paid on Wednesday, Jan. 3, 2024. This is the first check of the calendar year 2024 Form W-2 reporting period.

Paper paychecks will be delivered to the employee’s home department; direct deposit will be made to account(s).

Payroll Deadlines
Weekly Payroll Deadlines Immediately Prior to Winter Break

The week ending Wednesday, Dec. 13, paid on Wednesday, Dec. 20:
Time approval is due by 3 p.m. on Thursday, Dec. 14.
Online RAP approval is due by 5 p.m. on Thursday, Dec. 14.

The week ending Wednesday, Dec. 20, paid on Wednesday, Dec. 27:
Time approval is due by 3 p.m. on Thursday, Dec. 21.
Online RAP approval is due by 5 p.m. on Thursday, Dec. 21.

Semi Payroll Deadlines Immediately Prior to Winter Break

Semi online RAPs for the pay period ending Dec. 31, are due by 5 p.m. Wednesday, Dec. 20.

Weekly Payroll Deadlines During Winter Break
The week ending Wednesday, Dec. 27, paid on Wednesday, Jan. 3, 2024:
Time approval is due by 3 p.m. on Thursday, Dec. 28.
Online RAP approval is due by 5 p.m. on Thursday, Dec. 28.

Employees will be paid (or not paid) based upon the time that has or has not been approved in the system. Any adjustments or corrections will have to be submitted for payment in the following pay period. There will be no special checks processed.

Payroll Frequently Asked Questions

If I do not have direct deposit, how will I get my paycheck on Wednesday, Dec. 27?
Paychecks will be mailed to your permanent address. You can verify your permanent address is accurate by going to MySlice and clicking on the personal profile tile on the employee home page.

Where can I sign up for direct deposit?
Log onto MySlice and click on the payroll tile on the employee home page.

Why might I not receive a paycheck at my home by Wednesday, Dec. 27?
Several reasons could result in you not receiving your paper paycheck on or before Wednesday, Dec. 27. Your permanent address in MySlice has to be correct. For example, if you have moved and did not change your address, the paper paycheck will be delivered to the address per MySlice and either forwarded to your new address (if you have filed a change of address form with the U.S. Postal Service) or it will be returned to Payroll. Either case will result in potentially significant delays in your receipt of your paper paycheck.

What happens if my permanent address is incorrect in MySlice?
Since paper paychecks will be delivered by the U.S. Postal Service, Syracuse University cannot control, track or locate your paycheck once mailed. If you have filed a change of address form with the U.S. Postal Service to forward your mail, delivery of your paycheck will be delayed. If no such form has been filed, the paper paycheck will be returned to Payroll. Either case will result in potentially significant delays in your receipt of your paper paycheck.

How do I change my permanent address?
Log in to MySlice and click on the personal profile tile on the employee home page.

If I receive my weekly paper paycheck before Dec. 27, or my semi-monthly paper paycheck before Dec. 29, can I cash/deposit it?

No. Paychecks dated Dec. 27, or Dec. 29, are not valid prior to that date.

What happens if I don’t receive my paper paycheck?
If you have not received your paycheck by Friday, Dec. 29, you can call Payroll at 315.443.4042, option 2, and leave a message with the following information:
Indicate that you did not receive your paycheck.
Give your name and SU I.D. number.
Give the name of the University department that you were expecting pay from.
Provide a telephone number where you can be reached.
Messages will be reviewed at various times during the day and calls will be returned as soon as possible.

No special checks will be issued during Winter Break.

Public Safety
The Department of Public Safety will remain open 24/7 during the Orange Appreciation Days/Winter Break. For emergencies or assistance, call 315.443.2224, connect with us via the Orange Safe app, or text or email 711@syr.edu.

Purchasing
Any eProcurement requisition received after Friday, Dec.15, may not be sent out until after Tuesday, Jan. 2, 2024.

All JPMC credit card transactions, for activity through Thursday, Nov. 30, should be submitted in the MySlice Travel and Expense Center on or before 5 p.m. Wednesday, Dec. 20.

Other purchasing considerations to take into account as we approach the break:

Should your purchase request require additional approvals such as those for sponsored or restricted funds, please build in additional time to your planning process.

If your purchase is over $50,000, please allow additional time, as the Office of Budget and Planning must review and approve those orders before they are released.

Contact Vincent Patriarco at 315.443.7427 or vmpatria@syr.edu with any questions. Thank you for your understanding and cooperation.

Recreation and Fitness
The recreation and fitness areas at the Barnes Center at The Arch, Ernie Davis Hall and the Tennity Ice Skating Pavilion are closed from Saturday, Dec. 23, through Monday, Jan. 1, 2024. For updates on operating status, visit the Barnes Center website.

Registrar’s Office

The office will be closed for Orange Appreciation Days/Winter Break. If you need to reach our office during the closure, please email registrar@syr.edu.

Research Integrity and Protections

Facilities Services will have staff on campus throughout Orange Appreciation Days/Winter Break to monitor and maintain building systems for research spaces. For emergencies or assistance, please call the Department of Public Safety at 315.443.2224.

Sheraton Hotel and Conference Center

  • Rachel’s Restaurant – breakfast and lunch
    • Normal operating hours 6:30 a.m. to 2 p.m. except for the following:
      • Closed Monday, Dec. 25
    • The Link @ Sheraton Café – Starbucks beverages, grab and go breakfast and snacks.
      • Normal operating hours 7 a.m. to noon except for the following:
        • Closed Sunday, Dec. 24, through Monday, Jan. 1, 2024.
      • Sitrus on the Hill – bar and dinner
        • Normal operating hours 2 p.m. to 11 p.m. except for the following:
          • Open 2 to 6 p.m. Sunday, Dec. 24
          • Closed Monday, Dec. 25
          • Open 10 a.m. to 11 p.m. Saturday, Dec. 30 (Men’s basketball game @ noon)
          • Open 2 to 8 p.m. Monday, Jan. 1, 2024
        • Syracuse University Faculty Center @ Sitrus on the Hill – lunch
          • Closed Wednesday, Dec. 20, through Monday, Jan. 15, 2024
          • Reopening on Tuesday, Jan. 16 with normal operating hours of 11 a.m. to 1:30 p.m.

Snow Clearing

Normal snow clearing activities will take place. If assistance is needed, call 315.443.1234.

Sponsored Programs
The Office of Sponsored Programs (OSP) will have limited staff checking email during the Orange Appreciation Days/Winter Break period. OSP can be contacted at ospoff@syr.edu or Stuart Taub can be contacted directly at staub@syr.edu.

Submission of applications with deadlines during the Orange Appreciation Days/Winter Break period should be coordinated with OSP staff in advance of the break to ensure timely review and authorization.

Student Box Office

The Student Box Office is now virtual. Please email any questions to boxoffice@syr.edu.

Student Engagement
The Hildegarde and J. Myer Schine Student Center and the Ann and Alfred Goldstein Student Center will be open during the following times:

  • 20 to 22: Schine 8 a.m. to 5:30 p.m., Goldstein 8 a.m. to 5:30 p.m.
  • 23 to Jan. 1, 2024: Closed
  • 2 to 5: Schine 8 a.m. to 5:30 p.m., Goldstein 8 a.m. to 5:30 p.m.
  • 6 to 7: Closed
  • 8 to 11: Schine 8 a.m. to 5:30 p.m., Goldstein 8 a.m. to 5:30 p.m.
  • 12: Schine 8 a.m. to 9 p.m., Goldstein 8 a.m. to 5:30 p.m.
  • 13: Schine 8 a.m. to 10 p.m., Goldstein 10 a.m. to 5 p.m.
  • 14: Schine 8 a.m. to midnight, Goldstein 9 a.m. to midnight

Student Experience
Career Services, Fraternity and Sorority Affairs, Health Promotion (Barnes Center), Student Employment and the Office of Community Standards will all be closed from Saturday, Dec. 23, through Monday, Jan. 1, 2024. If issues arise during this time, please contact the Department of Public Safety at 315.443.2224 for assistance. New Student Programs will be closed Monday, Dec. 25, through Monday, Jan. 1, 2024. To support the arrival of our new and returning first-year and transfer students, staff members will respond to voicemails and emails during this time.

Student Living
Student Living’s main offices will be closed Saturday, Dec. 23, through Monday, Jan. 1, 2024. On-call staff will be available in the event of emergencies. If issues arise during this time, please contact the Department of Public Safety at 315.443.2224 for assistance.

Student Outreach and Support (Formerly the Dean of Students Office)
The office will be closed for Orange Appreciations Days/Winter Break; however, the Division of the Student Experience staff is on call during this time in the event of a student emergency; please contact the Department of Public Safety at 315.443.2224 for assistance. For 24/7 health and wellness support, contact the Barnes Center at The Arch at 315.443.8000

Student Title IX
The office will be closed for Orange Appreciation Days/Winter Break, however, on-call staff will be available to respond if issues arise. To file a complaint, email titleix@syr.edu. In the event of a student emergency, please contact the Department of Public Safety at 315.443.2224. For 24/7 health and wellness support, contact the Barnes Center at The Arch at 315.443.8000.

Syracuse Abroad

The Syracuse Abroad main campus office will be closed from 12:30 p.m., Friday, Dec. 22, through Monday, Jan. 1, 2024, reopening at 8:30 a.m., on Tuesday, Jan. 2.

The general voicemail (800.235.3472 or 315.443.3471) and email (suabroad@syr.edu) will be checked regularly. In case of a true emergency, please call the Department of Public Safety: 315.443.2224.  For more information, visit the Syracuse Abroad website: https://suabroad.syr.edu/

Technology Transfer
Staff will be checking email during the Orange Appreciation Days/Winter Break period and will respond to urgent matters as needed. Invention disclosures with imminent publication (conference presentation/poster session, grant application, paper submission) deadlines prior to Monday, Jan. 8, 2024, should be coordinated with the Office of Technology Transfer staff well in advance of Friday, Dec. 22, to ensure timely review and filing for protection.

Treasurer’s Office
The Treasurer’s Office at 621 Skytop Rd. will be closed starting Saturday, Dec. 23, through Monday, Jan. 1, 2024. Only critical functions will continue to be performed during this time, including secure gift processing, bank transfers and electronic payments. For any requests for the Treasurer’s Office of an urgent nature, please e-mail treasoff@syr.edu with the subject heading URGENT or call Scott Kemp at 315.443.6204.

University Credit Cards
Please contact J.P. Morgan directly at 1.800.316.6056 for any issues related to lost or stolen cards, fraud charges or declined transactions. Please be aware that the digits 6 through 9 of your SU I.D. number is the pin number on file. University staff will also be available to handle credit issues relating to University procurement or credit cards by email to JPMCSUCC@syr.edu or by calling 315.443.1957 or 315.443.2281.