Problems at Microsoft interrupt SUmail service; mail not lost, but delayed
Since about 3 p.m. Monday, Feb. 8, messages sent to addresses on the SUmail system have been delayed due to problems within Microsoft’s Outlook Live system. This problem is being monitored by SU’s e-mail administrators.
SUmail is the student e-mail system at Syracuse University. It is managed by ITS and utilizes Microsoft’s Outlook Live e-mail service.
The Microsoft Outlook Live problems are apparently affecting several institutions in addition to SU. Mail is being delayed, and the delay is long enough to trigger what appear to be “undeliverable mail” notices. These are really notifications that mail delivery is delayed.
Other institutions have reported some users are seeing that mailbox content is not available even after they have logged in. Microsoft reports that mail is not lost and it is working to restore any content that is unavailable and restore mail delivery to normal levels as quickly as possible.
According to Microsoft’s Outlook Live Blog (http://outlookliveanswers.com) this morning, “Late last night a few users started reporting seeing an empty mailbox where mail could be sent/received but older mail was missing from their mailbox. We understand that this can be alarming but users in this state have not lost their old email. We are currently working to restore the older mail to the affected users. Other unaffected users may experience some delays in email delivery.”
Just before 1 p.m. today, Microsoft reported: “Many users affected by this morning’s issue can now access their old e-mails, and we are in the process of resolving the issue for the remainder of those affected. During this time, some users may experience delivery delays, which we expect to be resolved soon.”
A Microsoft posting at 4:13 p.m. today stated: “Users affected by this morning’s issue can now access their old e-mails, and we are in the process of resolving the issue for emails that were sent to them overnight. During this time, some users may experience delivery delays, and affected users will experience longer email delays for e-mails sent to them overnight. We expect these issues to be resolved soon.”
Microsoft has issued no statements since. ITS continues to monitor developments.